crm

Met a complete (and to his credit, self-confessed) non-sales person today at a first meeting, who’d somehow been put in charge of a small sales team.  They sell Microsoft CRM software as part of their ‘business solutions’ offerings.  It turns out that to keep their status as a MS

Have A Dedicated Person at Helm It is essential you have someone who’s primary responsibility is to oversee daily maintenance and use of your system. This person need not be as high as the Chief Exec, what is important is that they understand why the system is going in

I came across the latest edition of the American mag, Selling Power, which always has a section on tools.  This issue looked at how emerging trends were changng the sales process.  Most sales people dislike their crm, partly as it adds to their admin burden and they feel a slave