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No Business Partner

When it’s not all in a word. I suffered a soul destroying series of transactions with South Africa’s Cape Town municipality recently. It’s perfectly acceptable in their world for someone to sit on something for almost a year, and then spank you with exorbitant interest on rates

We Absolutely Do

[https://salespodder.com/content/images/wordpress/2013/02/image.jpg] Here’s an exchange I witnessed in a coffee shop. > customer: do you sell that handwash in the bathroom? waitron: I think we do. And I think it might be around $9. customer: okay, it’s very good [awkward

Salesteam Intent

I blogged in late 2010 on the 8 word mission [http://salespodder.com/8-word-mission/]. I’m a fan of this kind of thinking and can pretty closely gauge a salesteam’s true direction by what their stated headline mantra is. That is, where they have such a device in play.

Nestle Apology

The horsemeat scandal continues across Europe. Today global food colossus Nestle are the latest to fall prey. Whether you’re at the mere mislabelling end of opinion or rather feel victim to grand-scale fraud, you surely hope something will change for good. They issued anexplanation [http://www.nestle.com/media/

Premier League Change Management

Yesterday I watched a fascinating documentary about how the English Premier League became such a dominant football force across the globe. In just twenty years TV rights exploded from around £3m, to £2Bn. Utterly incredible. More Than A Ball Game looked at how the league was formed. There were all

Up-Goer Five Pitch

[http://splasho.com/upgoer5/] I was delighted to come across this meme [http://splasho.com/upgoer5/], albeit courtesy of a lefty [http://www.guardian.co.uk/technology/shortcuts/2013/jan/22/up-goer-five-thing-on-computer] rag! It extols the very simplicity buyers yearn for. And when deployed by sellers, it means they succeed.

Deal Entry Dress Code

[https://salespodder.com/content/images/wordpress/2013/02/newlands-members-dress-code.jpg] I love my day’s out watching Test match cricket. I do this most at the wonderful Newlands, Cape Town. They have a dress code for members and guests in the main stand. This has caused all sorts of rucks

Back Office Front Office - System Or Showroom

Are you an ideal front-man? Or prefer to be making things happen behind the scenes? This can be an emotive issue when framed as a front versus back office issue. So many salespeople I’ve met fancy themselves as Fronters. I even wonder if there’s a split. Front office

England's Rugby Transition

Let’s not carried away. England are not yet quite the world beaters we crave. Despite walloping New Zealand and now winning in atrocious Dublin weather. The Guardian [http://www.guardian.co.uk/sport/blog/2013/feb/08/stuart-lancaster-england-flops-force] wrote this interesting piece on how the building blocks for this

Teenage Lesson For Salespeople

[https://salespodder.com/content/images/wordpress/2013/02/wordsforteenagers-updated.jpg] Here’s an entertaining little facebook meme I got introduced to recently. Teenagers, hey. They mope around all day, lazy, ungrateful and [insert your own words here for the total opposite of driven, dynamic and dutiful]… Yet when I was