Surfing to glean insight into determining what people will pay for things, I came across a wonderful piece on “gifting“. The retail bit on restaurant tips is especially cool. A Waitron can increase their take-home by upto a quarter, not by exemplary ‘service’ but instead through all these:
- introducing themselves with their name at the very start
- crouching next to the diners to take their order
- touching them on the shoulder
- writing ‘thank you’ on the bill
The key, it seems, is “the degree of interpersonal connection we feel with a server”. Whoever said ‘people buy from people’?! What can you do to judge how your prospects view you on this scale?