grapevine

Spent an engaging session with a newly appointed sales manager called Mark at a London prospect, who amongst many things, bemoaned why at his last place they mysteriously ripped out a bespoke system (despite it having universal rep approval) and replaced it with a Siebel one (which all the reps

Had one of those delicious moments of dawning earlier today.  Many sales teams I meet are disillusioned with their ‘crm’, to the point of jettisoning the whole shabang.  In their place, quasi-random spreadsheets or word process docs float around. One omnipresent reason for such abandonment, is that reps simply hardly