Topic

trendwatch

A collection of 36 issues

Uni Cyber Lab Screen Stack

When was the last time you were in a contact centre? I've made fairly regular visits of such environments throughout my career. One of my very first was a mid-90s trip to a N East of England call centre, belonging to a mobile phone network provider. It was both a

AI CV Fail

How can your salesteam live with AI? I know that's a question that (albeit perhaps slightly less so mid-23 compared to earlier in the year), vexes many a sales leadership. I have come to believe that how a salesteam handles AI for recruitment may well betray your approach to excellence,

Video Meeting Transcription

Just Say No. That sums up my experience of outbound video calls and the wave of 'AI' automated video meeting transcription services. Even with internal meetings, I've seen transcription cause disengagement. Google Meets has a remarkable live transcription. People tend to be amazed when first encountering it. Yet pretty soon,

Bard Marred

I've been asked why my given AI conversation examples are up to now typically based on ChatGPT. Well, the answer is simple. Bard is rubbish. And it's not just that the Bard UX is presently poorer. To gauge its calibre, I asked it a couple of rudimentary questions about a

What 44pc of your Sales Skills will you Need to Change?

Whilst not an oracle we ordinarily ought pay particular heed to, the WEF's latest Future of Jobs report features the odd startling prediction. I guess they'd claim the Fourth Industrial Revolution they heralded seven years back has now accelerated into the public psyche due to the tipping point that is

As Written By AI

Given reading with my own eyes AI hallucination when being told by ChatGPT-4 I'd written blog posts that I had not, I asked it to write a 400-word post on the false title it served up first. Here it is. Coming in three under the word count limit set: "6

When AI Makes It Up

The current free version of ChatGPT takes knowledge gleaned from all the data it can mop up, posted up until September 2021. I wondered what it made of my Video Calls That Sell tagged posts uploaded to that point in time. The response was; "As an AI language model, I

Are You A Prompt Engineer?

By the end of the second decade of this century, it was widely estimated that half the jobs then being done had not existed at the turn of the Millennium. [I touched on this in a broader Sales sense back in 2015 for my 2,000th post.] This huge wave

If Or When Will ML, AI Make Our Selling Jobs Redundant?

ChatGPT is the latest leap towards HAL, 'replicant' or Skynet human-beating-machine to scare those of us who had thought our working future secure. In beta mode right now, apparently, you've likely been hit with clickbait for its uncanny ability to write blog posts, poetry or lyrics, even student essays and

Empty Chairs

Quite the phrase du jour. And not related to the swathes of unoccupied desks due to en masse commute reluctance when WFH can continue as an entitlement. Instead, 'empty chairs' is a manifestation of how difficult it currently is in Blighty to recruit. The Great Resignation and work/life balance