Tiler No Grout Slouch
How often do you pick up a sales tip from a builder? Raging Man Utd fan Salie is turning out to be a winner. He’s renovating my pad in Cape Town. I must admit, I’m having a bit of difficulty trying to “manage” the process.
When the workmen talk, it’s either in their mother tongue, Afrikaans, which of course I don’t understand (apart from the odd expletive; ‘kak’ or ‘fok’!) or in English so heavily accented, it might as well be Martian.
In addition, their idea of committing to do something is not one I even remotely share. We agree to act “just now” and I can be hanging around for literally hours. Even when they feign urgency and say “now now”, the wait-time can still be interminable.
Nevertheless, a quarter of the way through the project, Salie and I spoke (for the hundredth time that week) about the tiles he was buying. At the end, he asked me if I was free the next day at any stage. When I asked why, he replied “I’d like to come and explain everything that I’ve done and what the money you’ve given me so far has gone on”
Brilliant. What a superb lesson in how to keep the prospect/customer on-side during any buying investigation or project delivery.