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Inbound Lead Response

I’m currently in South Africa. A place where all the locals constantly moan about the shoddy levels of customer service nationwide. With good reason too. From disinterested government bodies and vacant parastatals, right through to corner cafes and so-called ‘service’ outfits, the standard is indeed generally well below that

Survey Canvas

[https://salespodder.com/content/images/wordpress/2012/01/20120117-125235.jpg] This was my view when sipping a rare cappuccino in a local Cape Town cafe, two chaps walked in and approached the manager with this. > We’re just doing a local health and safety survey in the area. Do

Escape Boss Betweeness

Is it still the silly season? I could hardly believe that I wondered across this broadsheet article. The topic of, ahem, male anxiety was not quite what I was expecting, courtesy [http://www.telegraph.co.uk/health/healthnews/9020386/Male-sex-life-suffers-if-partner-is-too-close-to-his-friends.html] of Cornell University research. We chaps need our own

31 Million Reasons To Know Your Sentence

Can you believe it. I stayed in on Friday night. And watched terrestrial telly. Please don’t tell my younger self. All I got to see were old US crime shows and a generally lacklustre local South African magazine show. Trying to be in the mould of an Entertainment Today,

The Coupon Train

I blogged the other day [http://salespodder.com/are-you-more-than-a-salesperson/] about Groupon revelling in their self-description of being ‘the fastest ever growing company’. With several copycat operations setting up in their wake, it’s likely we’ve all been hit by the coupon bug. Whether it be offers constructed specifically for

Distraction Recovery Time

[http://www.williampowers.com/] I caught a radio interview with an American chap called Bill Powers [http://williampowersbooks.com] the other day. He was moved to change his life when he identified the drain of the “vanishing family trick”. People that ought be really close fade away from each other

Just Ask One Question

I’d like to think it’s quite often an attractive lady approaches me in public and asks if I’m married. When this happened yesterday, sadly the woman in question was on duty selling skin care products in a shopping mall concourse. Moisturiser is not one of my priorities

Tim Harford's Success Prep

[http://timharford.com/2011/05/failure-its-everywhere/] In the run up to the release of his latest book, The Undercover Economist shared [http://timharford.com/2011/05/failure-its-everywhere/] why and where he feels failure leads to success. Key finding; > I’ve concluded that adapting in the face of failure is

Metaphorically Selling

[http://www.annemiller.com/Metaphorically_selling_anne_miller.asp] I’ve listened [http://www.recognizedexpert.com/expert/f2/anne-miller-metaphorically-selling-25/] to American Anne Miller discuss her book [http://www.amazon.com/Metaphorically-Selling-Anne-Miller/dp/0976279401] and read her blogs [http://www.annemiller.com/Blog/default.asp]. Having done so, I’m surprised

Street Market Negotiation

[https://salespodder.com/content/images/wordpress/2012/01/penguin-and-lions-head.jpg] Greenmarket Sq, central Cape Town. Stalls set out with Africana bric-a-brac. A magnet for tourists. Much of it invokes memories of donkeys and sombreros for someone of my generation, via Seventies Spanish package holidays. Yet dig for it and you