grapevine

[https://salespodder.com/content/images/wordpress/2013/08/dwayne-flipchart.jpg] Swansea’s third-largest call centre and its irrepressible [http://www.nevillewilshire.com/] boss has provided the year’s fly-on-the-wall telly hit. Even if The Daily Mail uncoverscorn [http://www.dailymail.co.uk/news/article-2344122/225-000-fine-TV-centre-harassed-householders-thousands-nuisance-phone-calls.html] . The pic above is

A quick note from the Beeb’s gripping documentary on a Welsh call centre. When running a ‘masterclass’ training session, Manager Dwayne [http://www.bbc.co.uk/programmes/p018vlpy/profiles/dwayne-batchelor] pushes his charges to have a visual in front of them about what they’d spend their commission on.

A post for those with access to BBC iplayer. The Call Centre is five fly-on-the-wall hours inside the modern day workhouse. The third biggest call centre in Swansea, to be precise. Six years ago, the business started with 8 people. Today there’s 700. Quite some growth. It is the

I was asked in a surgery by a Canadian doctor recently what I did for a living. I chuckled as I realised he expected me to trot out a job title, when in fact I described instead how I helped people. To précis with one example, I feel it’s

Naughtily flicking through the tabloids on a steamy Summer night, I just learned [http://www.dailymail.co.uk/news/article-2380547/Flattery--bargain-Compliment-seller-knock-price-research-shows.html] about the Endowment Effect. I was instantly hooked. Here’s some web definitions to help those also new to it. > The “endowment effect” explains [http://bigthink.com/

One of the joys of working across timezones is catching English media at hours I wouldn’t normally. A neat example of this presented itself to me this week with a typical Yay-or-Nay talking head shout-off. It concerned a 240 wind turbine farm about to be built in the Bristol

With the twelfth Star Trek movie hitting screens I searched out a documentary about the original series. Specifically, how it came about. Creator Gene Roddenberry had already made the journey from WW2 pilot to screenwriter. He now had the idea for his dream sci-fi show. Always called Star Trek. He

[http://www.rosettaroastery.com/] I was in a delightful coffee lab the other day. A coffee shop owner was searching for an alternative supplier and I was lucky enough to be involved in an impromptu tasting. As we waited at the counter, a local business school MBA group were having