grapevine

One of our telesales terriers was once a chugger.  These are youngsters, typically students, that stand on busy pavements imploring you not just to put your change into their plastic tin for a charity de jour, but nowadays, sign your life away for a monthly bank transfer too. It’s

Journalistic dream Boris Johnson just unseated an 8-yr mayoral incumbent too closely connected with the failing national government of the day.  I was pleased myself to shake his hand on the hustings a few weeks ago one Saturday morning in London’s fantastic Borough Market and discuss the merits of

Having founded and developed start-ups myself, I’m always interested in people that create commercial ventures that aim to make money outside of greasing corporate wheels.  As such one of my past-times involves understanding the current new media opportunities.  A blog I consider terrific in this sphere relates to ‘music

We had an in-house session looking at this secondary objection recently.  It crops up after a suspect has requested info as part of their decision-making process on whether to see you or not.  The drill should be familiar; you follow up at the designated hour, only to be told your

An American fella now living in England called David, does something differently from the rest of his team that I just found out about.  Part of their responsibility requires an annual account management ‘re-visit’. When this takes place, all the other guys ask what the client would like.  A kind

What happens when two cost-obsessed, investment-averse organisations embark upon the largest endeavour of its kind on the planet, where one has ownership transeferred during the project to a firm with no previous experience of that industry, and the other has repeatedly proven themselves as nothing more than an inept bus

Caught the back-end of a reality telly show that could have been quite promising, all about how ordinary members of the public were given the chance to pitch for putting a food product onto the shelves of gigantic Tesco.  For those unfamiliar with this supermarket brand, they’re often accused

For any reps struggling with back-office or customer service issues here’s a current example not only proving that the trend to use offshore call centres is reversing apace, but more tellingly, if you’re running your own telesales campaign, you need to train in more than just the promo