Topic

sales knowledge management

A collection of 49 issues

How The New X Algorithm Exposes Dodgy Solution Selling

Final score = Σ (P(reaction_i) × weighting_i) Recognise that? It should be displayed to all at your next 'internal'. It's apparently the core of the recently published Twitter calc that decides what gets promoted on feeds. Where else to turn for explanation but the AI

Success Pie Slices

"Success is not like a pie where if one person gets a slice there is less for everyone else. The miracle of the universe is that it is possible for one person’s success to inspire more success, and then more, creating a cascade that enlarges the pie for

Sales AI & KM Experience

Optimizing AI agents requires writing down the valuable institutional knowledge in your company. Big co’s will struggle with this: middle managers worry about becoming replaceable and leaders worry about leaks. If they don’t do it, they’ll be crushed by competitors who do. — Harj Taggar (@harjtaggar) May 2,

Another 'Leaky Bucket' KSI Lens

As the Century motored in, I was loving helping Enterprise salesteams get what was in the head of their top rep for any particular tactic, into the mouths of all the others. My clients began in the range of around a dozen to two-dozen solution sellers. Pretty soon that expanded.

Every Sales Office Needs A Skills Guru

I embed above the stock image chosen by London's The Times heralding the start of what I learn to be Skills Week, earlier in the year. I guess it must be of an actual, working office space. Yet hardly seems credible. Certainly no self-respecting creative, busy or even

Podcast for the Mind and Soul

Almost twenty years ago I coined the nom de guerre, salespodder. Since then, it's mainly been a nom de plume, for this very blog. Back then blogging and, following on just a little behind, podcasting were both pre-mainstream. Whereas the former - apart from here, Sales Winners! -

Your Q-Star Breakthrough

Q-star, written as Q*, from the supposed hush-hush huge bound of leading ᴀɪ bot-maker, OpenAI's ChatGPT. A startling development which, it is reported, was really behind the recent 'coup' by those supposedly, to use the nom de jour, favouring decel over e/acc. [I touched on

Fringe Connectors

I recently learned from an old headhunter pro about how they ease themselves in or out of each week as a team. The network share. As part of their recruiters' 'huddle', each person is expected to pass on potentially vital new insight into their arena, as gleaned

Spotify Intro Deck

The modern-day 'intro deck' flowered from the 'corporate overview' of around a couple of decades back. Which in itself was a slideshow borne from old style site sellers flipping over pages in-person and, more hi-tech for its day, the fancy carousel projected marvels in darkened, often

Video Call Lab

A recent call to form your Sales Labs Unit brought to mind the absence of genuinely effective best-practice driving initiatives I observe in our sector. Technology alone is not the answer, people. Anyways. There’s a new area in town that suffers through this neglect. I remain flabbergasted at how