Topic

sales knowledge management

A collection of 47 issues

Sales AI & KM Experience

Optimizing AI agents requires writing down the valuable institutional knowledge in your company. Big co’s will struggle with this: middle managers worry about becoming replaceable and leaders worry about leaks. If they don’t do it, they’ll be crushed by competitors who do. — Harj Taggar (@harjtaggar) May 2,

Another 'Leaky Bucket' KSI Lens

As the Century motored in, I was loving helping Enterprise salesteams get what was in the head of their top rep for any particular tactic, into the mouths of all the others. My clients began in the range of around a dozen to two-dozen solution sellers. Pretty soon that expanded.

Every Sales Office Needs A Skills Guru

I embed above the stock image chosen by London's The Times heralding the start of what I learn to be Skills Week, earlier in the year. I guess it must be of an actual, working office space. Yet hardly seems credible. Certainly no self-respecting creative, busy or even Sales office.

Podcast for the Mind and Soul

Almost twenty years ago I coined the nom de guerre, salespodder. Since then, it's mainly been a nom de plume, for this very blog. Back then blogging and, following on just a little behind, podcasting were both pre-mainstream. Whereas the former - apart from here, Sales Winners! - has diverged

Your Q-Star Breakthrough

Q-star, written as Q*, from the supposed hush-hush huge bound of leading ᴀɪ bot-maker, OpenAI's ChatGPT. A startling development which, it is reported, was really behind the recent 'coup' by those supposedly, to use the nom de jour, favouring decel over e/acc. [I touched on these issues recently in

Fringe Connectors

I recently learned from an old headhunter pro about how they ease themselves in or out of each week as a team. The network share. As part of their recruiters' 'huddle', each person is expected to pass on potentially vital new insight into their arena, as gleaned from a noteworthy

Spotify Intro Deck

The modern-day 'intro deck' flowered from the 'corporate overview' of around a couple of decades back. Which in itself was a slideshow borne from old style site sellers flipping over pages in-person and, more hi-tech for its day, the fancy carousel projected marvels in darkened, often smoke-filled meeting rooms. Where

Video Call Lab

A recent call to form your Sales Labs Unit brought to mind the absence of genuinely effective best-practice driving initiatives I observe in our sector. Technology alone is not the answer, people. Anyways. There’s a new area in town that suffers through this neglect. I remain flabbergasted at how

Labs Unit Seeking The Selling Of Next Week

I saw an intriguing reminder of one of my longtime themes. Arguably the world’s richest sporting competition, the EPL (English Premier League), is ‘considering joining the NFT craze’. Details appear to involve a licensing tie-in with a French virtual card trader start-up. The EPL have been here before. I

POETS Day & Your Sales Perk Becoming Expectation

[https://www.sodexoengage.com/blog/value-of-perks] These types of pr attempts, as here by a firm whose trade relies on pushing perks and general benefit ‘management’, must typically be taken with a pinch of salt. Perks firm suggests more perks will improve bottom-lines shocker. Considering it was from data supposedly