sales knowledge management

A remote work tech founder periodically (re)tweets lists of his summary of discussions within his target market. He sees the coronavirus-spurred march of WFH as now unstoppable. Here’s an abridged example; 📝 Building the organisational muscle of knowledge through written documentation is of massive importance. Expanded elsewhere:

no deal + excuse ≠ deal It’s a simple formula, written daily on many a salesroom whiteboard around the globe. As excuses go, “bias and political influence” at this level takes some beating. I’m more used to witnessing ‘product deficiencies and price too high’

Here’s the words of a billion-dollar Divisional business tech Head. Explaining to me one of the perils of internal sales messaging; “…we do plenty of Loss Reports, so so many, but no Win Reports – only ever the odd perfunctory ‘Congrats to Fred, who says

I found out from train commuting salespeople recently of their popularity for the ‘daily briefing’ as curated by their preferred ‘newspaper’. As distinct from scrolling the homepage of say, a buzzfeed. Having then been shown samples, I saw that they’re all (un)remarkably similar.

Who could be next? This weekend the most enormous, indiscriminate ransomware attack yet made global headlines. Those caring souls at Microsoft yet again leaving their customers exposed to extortion of Bond villain proportions which can now, it seems, be unleashed by teens in their pyjamas as well as organised or