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It couldn't escape my notice that, for the third year running, prediction pieces on what the next twelve months would bring the office domain usually included a familiar refrain. The formalised seat at the C-suite summit for someone charged with forging our post-lockdown ways. Most typical of job titles suggested

A lot of talk around changing workplace trends is of the where. Fevered debate around mandated days in the office, hybrid boundaries and WFA distance. Mixing varying levels of presence flexibility is one thing. Now it appears such flexibility reaches the when. Building on classic work/life balance tropes. For

When was the last time you were in a contact centre? I've made fairly regular visits of such environments throughout my career. One of my very first was a mid-90s trip to a N East of England call centre, belonging to a mobile phone network provider. It was both a

Just Say No. That sums up my experience of outbound video calls and the wave of 'AI' automated video meeting transcription services. Even with internal meetings, I've seen transcription cause disengagement. Google Meets has a remarkable live transcription. People tend to be amazed when first encountering it. Yet pretty soon,

The current free version of ChatGPT takes knowledge gleaned from all the data it can mop up, posted up until September 2021. I wondered what it made of my Video Calls That Sell tagged posts uploaded to that point in time. The response was; "As an AI language model, I