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Spotting Corporate Fibbers

Here’s an entertaining nugget from the Economist. How to tell when your boss is lying [http://www.economist.com/node/16847818] lifts the lid on the language people use when they lie, based on an incredible 30,000 conference calls. With typical Economist brevity it’s only five paragraphs

Contract Dispute Approach

I recently bore witness to a post delivery dispute. Work had been fully complete. Most payment had been settled. Then at the death, internal customer politics appeared to stall the concluding payment. With the top man client-side seemingly intent on withholding this final sum, a document was requested to shed

Daley Thompson's Competitive Focus

I watched a documentary on a plane from 2004 about a legendary 80s Decathlon rivalry. Les grands duels du sport heard plenty from both affable German Jürgen Hingsen and irreverent Brit Daley Thompson. The German was thought the superior athlete, regularly holding the world record, yet never beat his tougher

Ponzi Madoff Plausibility

[http://en.wikipedia.org/wiki/Madoff] Billion dollar fraudster Bernie Madoff is of course the face of all that’s wrong with the Finance industry in the aftermath of the recent recession. Documentaries have progressed since the crime was uncovered from merely explaining the extraordinary scale of robbery to trying

Graphic Designer Pizzazz

For those sales presenters boasting a touch more technical expertise, here’s a brace of ideas for enlivening your next message. Choosing colours Colour scheme selection can be traumatic for the untrained. Even when we’re given a template from which to work, there are times when the standard white-and-whatever

A Brush With Failure

A retail experience of mine just now is a microcosm of how poor selling skills can compound a stuttering sale to meander towards oblivion. I wandered into a chemists and was greeted cheerily by the manager. A good start, he asked, > “What are you looking for?” Mini-emergency, I was

Buyer Makes Their Point

Here’s a delightful insight into how buyers think. They too have to ‘sell’. Ideas, new ways of doing things, and sometimes they even have to pitch our proposals in our absence. How do they fare? [http://www.supplymanagement.com/resources/knowledge-zone/2011/get-to-the-point/] Well, it seems there’s a

Stock Out Policy

Another tale of S Africa retail woe, yet one which is sadly replicated across the planet. Cheerful seafood franchise Ocean Basket are a popular no-nonsense fish restaurant chain, pleasingly Sassi [www.wwfsassi.co.za] compliant on the sustainability front. [http://www.oceanbasket.co.za/] They have a neat fish ‘n

Crafting A Presentation

As my recent blogs have described, I’m in the middle of prepping a big presentation at the moment. I had a discussion the other day about how you construct such an event. There are many common errors that you can avoid. A major one is structural. In our case

Obliquity (John Kay)

I’ve long blogged against the misguided pursuit of money as your primary driver. Better, I’ve always felt, to focus on success first. Financial reward then easier follows from your accomplishment. I’ve come across an author who reinforces this stance throughout his promotion of obliquity. As defined by