grapevine

An American fella now living in England called David, does something differently from the rest of his team that I just found out about.  Part of their responsibility requires an annual account management ‘re-visit’. When this takes place, all the other guys ask what the client would like.  A kind

What happens when two cost-obsessed, investment-averse organisations embark upon the largest endeavour of its kind on the planet, where one has ownership transeferred during the project to a firm with no previous experience of that industry, and the other has repeatedly proven themselves as nothing more than an inept bus

Caught the back-end of a reality telly show that could have been quite promising, all about how ordinary members of the public were given the chance to pitch for putting a food product onto the shelves of gigantic Tesco.  For those unfamiliar with this supermarket brand, they’re often accused

For any reps struggling with back-office or customer service issues here’s a current example not only proving that the trend to use offshore call centres is reversing apace, but more tellingly, if you’re running your own telesales campaign, you need to train in more than just the promo

Here’s an email I received this morning that held my attention.  Adapting it could prove a useful and unobtrusive way of garnering interest from those suspects that you either know little about yet have their details, or those where contact has gone a touch quiet. The fella started off

I’m indebted to a friend of mine who passed me on a pdf.  It’s a couple of pages with a blatant underlying message; anyone can quosh cold-calling phobia.  It apparently comes from a self-help book aimed at turning shy geeks that crumble in front of a woman into