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Automated Call Handling Claptrap

I take back what I’ve long said about IT Managers. Well, maybe not all of it. In any case, here’s one that has thankfully confounded much of his brethren and done something profoundly useful and customer-facing. Website pleasepress1 [http://www.pleasepress1.com/] has gathered much positive media this

Star Trek Computer Captain's Log

The Star Trek Computer is the latest novelty on view at Google’s annual conference this May. You’ll have undoubtedly wondered why or how, each time you start to tap a query into their search box, a list of options fills the drop-down as you type. Hoping to nail

Matching Attire

There are an astonishing ten million lapsed gym members in Britain. The industry appear desperate to reconnect with them. I know that because I heard founder [http://www.startups.co.uk/payasugym-com-jamie-ward_1.html] of pay-as-u-gym [http://www.payasugym.com/] Jamie Ward say so this weekend on BBC’s generally

Never Events

[https://www.gov.uk/government/publications/the-never-events-list-for-2012-13] In Britain’s National Health Service, this is the name for mistakes that should never happen. (Only the NHS would have a logo for this, by the way.) There’s been 762 [http://www.bbc.co.uk/news/health-22366147] over past four years.

Talent Crunch Asia Style

Via CNBC, I learn that although Asia is the place for growth, there’s a ‘talent crunch’. And the Number One talent gap? Salespeople. There’s an annual survey in this regard by personnel providers Manpower. They also interviewed the head of ERP firm SAP Asia, Steve Watts [video.cnbc.

Genetics Schmenetics

[https://salespodder.com/content/images/wordpress/2013/05/hbr-April-2013-on-selling-genes.jpg] This kind of rubbish really winds me up. There I was, reading a Harvard Business Review bought between flights. Suddenly I got all excited. They were writing on Sales. Then I read the piece. All one hundred words [http://hbr.

Spend Money Profitably

Here’s a delightful phrase I heard on Thursday. Parliament’s Public Accounts Committee were giving a VP of Google UK, Matt Brittin, a grilling [http://www.guardian.co.uk/technology/2013/may/16/google-denies-disguise-operates-tax] . Nasty Google. They pay virtually no corporation tax in Britain. Perfectly legally, they perform all

Responsibility And Sustainability Inevitable

Jim O’Neill is a currency speculator best-known as the inventor of the brics acronym. As he heads off into retirement, CNBC interviewed [http://www.cnbc.com/id/100707913] him. By way of retrospective, he naturally repeats much of what I’d enjoyably heard elsewhere. Chief among this was his

Molecular Gastronomy Whiteboards

[https://salespodder.com/content/images/wordpress/2013/05/insect-food-idea-w-board-i.jpg] [https://salespodder.com/content/images/wordpress/2013/05/insect-food-idea-w-board-ii.jpg] [https://salespodder.com/content/images/wordpress/2013/05/insect-food-idea-w-board-iii.jpg] Eating insects. Entomophagy [http://www.insectsarefood.com/what_is_entomophagy.html]. It’s the future. Apparently. If only us Westerners

Still No Room For Sales On Leading MBAs

I enjoy the occasional In Business from BBC Radio 4’s Peter Day [http://www.bbc.co.uk/podcasts/series/worldbiz]. His latest half-hour examined The Battle of the Business Schools [http://www.bbc.co.uk/programmes/b01sd2n0]. He talked to the Deans of Boston’s finest, Harvard and Sloan.