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Complaint-Compliment Balance

The billions spent on ‘communications’ by huge multi-nationals are hardly far the the spotlight at any time. Right now, neither BP nor the American Government are providing a case study in how to conduct crisis management. And can there be any supposedly altruistic organisation that gets such a pasting in

Dress Rehearsals

I saw Aussie Bill Granger [en.wikipedia.org/wiki/Bill_Granger] cooking for a small Summer evening private dinner party hosted by a couple of girls that design in Sydney’s high-fashion world. Scallops to start, chicken salad then meringue. Having recently delivered a presentation as part of a team

Mistake Management

Here’s a phrase I learned after watching a sports psychologist on Sky News [http://news.sky.com/skynews/Home/UK-News/England-Coach-Fabio-Capello-Can-Use-Sports-Psychologist-Christian-Lattanzio-To-Assess-Robert-Green/Article/201006315650532?lpos=UK_News_First_Home_Page_Feature_Teaser_Region_0&lid=ARTICLE_15650532_England_Coach_Fabio_Capello_Can_Use_Sports_Psychologist_Christian_Lattanzio_To_Assess_

Know Your Realm Of Expertise

I just had recounted to me a pearl of wisdom attributed to a Dr Peter Asquith. Apparently a surgeon, this sage once saw a colleague completely taken apart on the stand by a silk in a legal case. The lesson he had confirmed to him was, > “never go beyond

Never Waste A Crisis

The world seems to be coming round to the opinion that Obama is in a job too far. There appears a pretty much universal view that his response to the Deepwater Horizon oil spill is both inappropriate and ineffective. One such talking head I saw referred to the mantra of

Leadership Radar Process

I gained a fascinating glimpse into leadership from a rolling news talking head. The professor concerned was familiar name to me as many years ago, just after graduation, I had a friend that went to work for him in Oxford. I was taken with his analysis of UK political party

Seek Little Disruptions

With the World Cup party bouncing along in South Africa, I caught a documentary on the Beeb about how their 70s and 80s overseas rugby tours were disrupted by anti-apartheid activists in the UK, Ireland and New Zealand. Their achievement was to hasten the fall of the oppressive system. What

Tips For Waitrons

An airport lounge Reader’s Digest led me to Michael Lynn. He’s a psychologist and professor at New York’s Cornell University’s School of Hotel Administration who majors on studying why people tip. One outcome of his work is to deduce how servers in restaurants can increase end

Spending Review Framework

There’s a UK government spending review going on before the new coalition’s upcoming emergency budget. The figures are mind-boggling, so for sanity I thought I’d note the nine tests now newly applied to all spend. Slightly edited for their corporate use, it’s spooky how applicable they

Chocolate Pitch

I’ve seen a documentary series on one man’s efforts to establish a new type of (dark, perhaps almost bitter) luxury chocolate to the all too sweet craving English taste buds. Willie’s Wonky Chocolate Factory [http://www.channel4.com/food/on-tv/willies-wonky-chocolate-factory/] follows our eponymous hero spend every