I witnessed a fascinating exchange when in a Putney juicer about to watch my nags fail in the Grand National.  Given its close proximity to Fulham’s ground, their opponent’s fans in the day’s late kick-off had also decided to catch the race. It wasn’t long before

I’ve blogged before on what political pollsters think sways voters.  Previously I noted that they reckoned people only care about what will be done for them in the future.  Last night, I heard a potentially contrary view from Frank Luntz [http://en.wikipedia.org/wiki/Frank_Luntz]. In the

Something called GhostNet made the headlines over the weekend.  Cyber-snooping by paranoid governments that disgracefully obsess about controlling individual thought and freedom is nothing new.  East West North South.  They’ve all been at it.  Yet the current wave emanating Sino-side is worryingly sinister. It’s all about information.  Knowledge

Had an enjoyable chat with a pal of mine that “creates new space” for retailers where we joked about how one main project manager would frequently interrupt people and bark: “True, False or Don’t Know?” If waffling ensued (and it invariably does apparently) he’d merely repeat his order.

During an informal discussion with one of my customers, the often thorny issue cropped up of how goodwill and momentum can sometimes ebb, despite the best intentions, slipping through the cracks between salesperson and deliverer. I mentioned Welcome Packs as one way of lengthening any honeymoon period. I instantly recalled